Hello everyone. Let me start by saying thank you for taking the time to read this.
I haven't needed a mower in years as we lived in a neighborhood with fairly small lawns and it made more sense for me to pay someone $45 every 2-3 weeks and use my limited time elsewhere. Last year I relocated the family for work and now have a 1.8-acre yard and even a little more available time. It turns out that getting 1.8 acres tended to is expensive so after weighing the options it made more sense for me to purchase decent equipment and invest a couple hours every couple of weeks until I have my teenage son trained in how I want things done (I knew teenage boys were good for SOMEthing!). After much research, I settled on the Hustler 54" flip-up. I made the purchase from a couple towns over as my local dealer was... not someone I wanted to give my money to. I try to support honest business people.
Let me just say this is a great performing machine. A little prone to deck clogging but is otherwise much more capable of getting the job done than I am. Everything was going great until I started having problems with it. I fully understand that anything man-made can, and will, break or have issues. I believe that what sets manufacturers apart is how frequent they occur, how severe the failures are, and how they handle them when they do happen. For me, the jury is still out on Hustler. My mower now has 27 hours on it and... it's on its third belt (I had to tell the dealer about the add-on bracket which I learned about on this forum - thanks everyone!), it has a fuel sending unit stuck on full, it has a faulty arm position switch causing a no-start at times (ok, it's now MOST of the time), and it has sections of paint peeling off the deck where it has failed to stick. All this combined with its propensity to clog the deck if I'm knocking off more than a couple of inches on a pass means I can't help but be disappointed after investing that much in the mower.
All that build up just to ask this... How much patience should I have with the dealer? They have now had the mower nearly 4 weeks and it's looking like I'll have to pay someone to mow my property or have the HOA knocking on the door. I know they did not manufacture the mower or the issues but, from my perspective and as the dealer, they ARE Hustler. I've called a couple of times to get updates but don't want to be "that customer" so have tried to not bug them to death. Unfortunately, the only info I get when they call me back is "he's working on it". Worst case scenario, do I have any options on motivating them or Hustler corporate to get it fixed so I can have my mower back? I know hindsight is 20/20 but I'm really starting to think I made a mistake in this brand.
Again, my apologies for the lengthy post and my thanks for your time and suggestions.
I haven't needed a mower in years as we lived in a neighborhood with fairly small lawns and it made more sense for me to pay someone $45 every 2-3 weeks and use my limited time elsewhere. Last year I relocated the family for work and now have a 1.8-acre yard and even a little more available time. It turns out that getting 1.8 acres tended to is expensive so after weighing the options it made more sense for me to purchase decent equipment and invest a couple hours every couple of weeks until I have my teenage son trained in how I want things done (I knew teenage boys were good for SOMEthing!). After much research, I settled on the Hustler 54" flip-up. I made the purchase from a couple towns over as my local dealer was... not someone I wanted to give my money to. I try to support honest business people.
Let me just say this is a great performing machine. A little prone to deck clogging but is otherwise much more capable of getting the job done than I am. Everything was going great until I started having problems with it. I fully understand that anything man-made can, and will, break or have issues. I believe that what sets manufacturers apart is how frequent they occur, how severe the failures are, and how they handle them when they do happen. For me, the jury is still out on Hustler. My mower now has 27 hours on it and... it's on its third belt (I had to tell the dealer about the add-on bracket which I learned about on this forum - thanks everyone!), it has a fuel sending unit stuck on full, it has a faulty arm position switch causing a no-start at times (ok, it's now MOST of the time), and it has sections of paint peeling off the deck where it has failed to stick. All this combined with its propensity to clog the deck if I'm knocking off more than a couple of inches on a pass means I can't help but be disappointed after investing that much in the mower.
All that build up just to ask this... How much patience should I have with the dealer? They have now had the mower nearly 4 weeks and it's looking like I'll have to pay someone to mow my property or have the HOA knocking on the door. I know they did not manufacture the mower or the issues but, from my perspective and as the dealer, they ARE Hustler. I've called a couple of times to get updates but don't want to be "that customer" so have tried to not bug them to death. Unfortunately, the only info I get when they call me back is "he's working on it". Worst case scenario, do I have any options on motivating them or Hustler corporate to get it fixed so I can have my mower back? I know hindsight is 20/20 but I'm really starting to think I made a mistake in this brand.
Again, my apologies for the lengthy post and my thanks for your time and suggestions.
Advice for a Noob?
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